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 Door to Door Organics customers sign up online for a weekly or every other week delivery of organic fruits and vegetables and other organic items to their home, place of work or other designated location.
The contents of your box will change week to week depending on the time of year, what we're told is looking good by our farmers and distributors. We always try to get a nice selection out to the customer.
To start receiving our service you will need to give us a valid credit card number. We accept Visa, Mastercard, American Express or Discover. It is the customer's responsibility to notify us of a change in cards or an expired card. We do not accept checks.
We will not make a delivery if you have an unpaid bill with us.
Once you sign up for our service you will get a box delivered to your desired location with the frequency that you have requested until we hear otherwise from you.
Any changes to your account must be done via our website or by calling and speaking with a live person. If you need any help with our online system please give us a call at 888-283-4443.
Any changes to your order must be done by our deadlines. Once the deadline occurs we are unable to make any changes to your accounts. The deadlines for deliveries are as follows: For Monday and Tuesday deliveries the deadline is noon on Sunday. For Wednesday, deliveries the deadline is noon on Monday. If you attempt to make a change after your deadline and the website accepts it, there's a possibility that those changes won't be made.
Currently we deliver on Monday, Tuesday and Wednesday. We will designate a day that you get delivery. If a second delivery day becomes an option in your area we'll contact you to offer you that day. We reserve the right to change your delivery day at any time with 3 days notice. Notice will be given via email.
There is no commitment to Door to Door Organics. If you would like to cancel your account all you need to do is go on to your online account and cancel. You can also call us at 888 283 4443 and speak to a live person. All cancellations must be made by the deadline set forth by your delivery day.
There is no need for you to be home at time of delivery - just give us a place to leave your box. If the temperature is expected to be above 70 or below 35 we ask that you leave a cooler out with an ice pack and we will transfer your produce from the box into your cooler and take the empty box back (local delivery only - not UPS). If you do not leave a cooler out and your produce freezes or wilts we will not be held responsible. Please leave your previous boxes and ice packs out on your delivery day so we can reuse or recycle the box, etc. (local delivery only - not UPS). For UPS deliveries, Ups is instructed to leave the box at your door or other designated place.
We deliver to the all of PA, NJ, NY, CT, VA, DE, MD, and DC. We reserve the right to not deliver to a location. Deliveries made to offices and apartment buildings may be left with a secretary or apartment manager. You are responsible for getting the produce from them. We do not guarantee delivery by any hour.
We will post the menu each week by 3 PM on Friday. You will receive an email on Friday alerting you that your box is ready to be viewed and that you are allowed to make substitutions. If you are not receiving the emails please call or email us and we will do our best to remedy the situation. From time to time an item that is listed on our menu may not come in your box. This is due to the basic nature of organic produce distribution and if we get an item that we are not satisfied with we will refuse it and replace it with another. If you are unhappy with the item that we have chosen to replace please let us know and we'll either give you extra produce in your next box or give you a credit.
All credits are applied to your Door To Door Organics account and will either be deducted from your current bill or your next billing.
We stand behind our product 100%. If there is ever a time that you get something in your box that you are unhappy with please lettuce know and we'll either replace that item the following delivery or give you a credit.
If you ever have a billing discrepancy please email (best option, if possible) or give us a call.
Our intention is to bill your credit card on Friday of each week after your delivery but sometimes that doesn't happen until the following week. We never bill in advance of your delivery.
We do our best in getting back to you in a timely manner. Our intention is to respond to emails and phone messages by the end of the following business day after receiving your message.
All failed credit cards will incur a .50¢ charge, this includes expired, lost or stolen cards. If a charge fails, your credit card will be charged every two days for two weeks. Each time the card doesn't go through you will be charged an additional .50¢. All orders left unpaid after 15 calendar days will be subject to a 2.5% late fee and a 2.5% late fee on every first of the month that the order is unpaid.
We are not responsible for anything damaged via UPS
Drivers are not responsible for relaying messages back to the office. The drivers are instructed to take any box back to our warehouse that the customer refuses. This does not mean you will not be charged for the box.
Service Agreement
Welcome to Door to Door Organics. Please read this agreement and disclaimer before signing up for Door to Door Organics. This Agreement ("Agreement") is between you and Door to Door Organics Inc. ("Door to Door Organics") that states the terms and conditions under which you may use www.east.doortodoororganics.com and receive Door to Door Organics. Your use of Door to Door Organics, www.east.doortodoororganics.com or receipt of deliveries from Door to Door Organics constitutes your acceptance of the terms and conditions of this Agreement. If you do not agree with all of the terms and conditions, do not use www.east.doortodoororganics.com or Door to Door Organics.
If you have any questions about this Agreement or Door to Door Organics please:
License and Proprietary Rights
All Site content, design, text, graphics, and interfaces; Site collection, selection, and arrangement; and all software are the property of, or duly licensed to, Door to Door Organics. Consent is granted to view, electronically copy, and print in hard copy portions of this Site for the purpose of subscribing to Door to Door Organics. Any other use of materials on this Site, including modification, distribution, or reproduction for purposes other than that noted above, without the prior written permission of Door to Door Organics is strictly prohibited. You acknowledge that Door to Door Organics and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading material. Door to Door Organics reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Door to Door Organics.
Third-Party Information Providers and Merchants.
In the future, Door to Door Organics Service may permit you to order and receive additional products, information, and services from Door to Door Organics or businesses that are not owned or operated by Door to Door Organics. In such instances, Door to Door Organics acts only as the link between you and such businesses. The purchase, payment, warranty, guaranty, delivery, maintenance, and all other matters concerning the merchandise, services, or information ordered or received from such businesses are covered by their customer agreement and policies and solely between you and such businesses. Door to Door Organics makes no representations or warranties of any kind, express or implied, regarding the merchandise, services, or information received from such third parties and the fact that Door to Door Organics makes such products, information, and services available should not be construed as an endorsement of the businesses or the products, services, and information they provide.
"Door to Door Organics", "organic store at your door" and all Door to Door Organics logos, titles, characters, names, graphics, and button icons are service marks, trademarks, and/or trade dress of Door to Door Organics or otherwise proprietary to Door to Door Organics and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names, and company names or logos appearing in Door to Door Organics and on the Site are the property of their respective owners and you do not acquire any ownership rights in such marks, logos, or names by using this Site or Door to Door Organics.
Access to Door to Door Organics
You will provide all equipment and services and be responsible for all telephone and other charges necessary to access Door to Door Organics and the Site. You should contact your local telephone company if you have a question about whether an access number is a long-distance or toll call from your location. You agree to comply with all laws applicable to your activities on the Door to Door Organics Site and with the terms of this Agreement. You represent that you are an adult (18 years or older) and have the power and authority to enter into this Agreement and perform your obligations under it.
You acknowledge that from time to time Door to Door Organics or this Site may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which Door to Door Organics may undertake from time to time; or (iii) causes beyond the Door to Door Organics or which are not reasonably foreseeable by Door to Door Organics.
Access to Door to Door Organics via website is accomplished through the use of a user-name and a password that you choose when you sign up. You are solely responsible for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your password and all use or charges incurred from use of Door to Door Organics with your password. You agree to notify Door to Door Organics promptly of any unauthorized use of your password and you will remain liable for any use of Door to Door Organics until you notify Door to Door Organics of the unauthorized use of your password.
You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your account and password to access Door to Door Organics Service. You agree and accept responsibility for keeping all your account information current, including address, payment information, telephone number, e-mail address, and alternate receiver for your order. You can update your information in the Your Account info on our Web site or contact our Customer Service team. You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to Door to Door Organics, and accept responsibility for all activities that occur under your account or password and for restricting access to your computer. You will comply with all laws applicable to your activities on the Site and with this Agreement. Door to Door Organics uses a secure server that encrypts your credit card information so that it cannot be read as the information travels over the Internet. Once we receive your credit card information, it is stored in our secure data center. Door to Door Organics will exercise commercially reasonable efforts to ensure that your credit card information remains confidential, and is available only to personnel who have a need to know such information in connection with providing you Door to Door Organics.
To update or correct information provided to us, please update your account information yourself by going to our site or calling us.
We protect your privacy to the extent required by law. We do not share customer information with third parties.
You are solely responsible for any and all acts and omissions that occur under your account or password, and you agree not to engage in unacceptable use of Door to Door Organics, which includes, without limitation, use of Door to Door Organics to: (a) disseminate or transmit unsolicited messages, chain letters, or unsolicited commercial e-mail; (b) disseminate or transmit material that, to a reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening, or malicious; (c) disseminate or transmit files, graphics, software, or other material that actually or potentially infringes the copyright, trademark, patent, trade secret, or other intellectual property right of any person; (d) create a false identity or otherwise attempt to mislead any person as to the identity or origin of any communication; (e) export, re-export, or permit downloading of any message or content in violation of any export or import law, regulation, or restriction of the United States and its agencies and authorities, or without all required approvals, licenses, or exemptions; (f) interfere with, disrupt, or attempt to gain unauthorized access to other accounts on Door to Door Organics or any other computer network; (g) disseminate or transmit viruses, Trojan horses, or any other malicious code or program; or (h) engage in any other activity deemed by Door to Door Organics to be in conflict with the spirit or intent of this Agreement.
Warranty Disclaimer; Limitation of Liability; Indemnification
YOU EXPRESSLY AGREE THAT USE OF DOOR TO DOOR ORGANICS, THE SITE, AND THE INTERNET IS ENTIRELY AT YOUR OWN RISK. DOOR TO DOOR ORGANICS, THE SITE, AND ITS CONTENTS ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, DOOR TO DOOR ORGANICS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO DOOR TO DOOR ORGANICS, THE SITE, OR ITS CONTENTS OR WITH RESPECT TO ANY INFORMATION, SERVICES, AND PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH DOOR TO DOOR ORGANICS; DOOR TO DOOR ORGANICS DOES NOT ADOPT ANY REPRESENTATION OR WARRANTY OF ANY MANUFACTURER OR MERCHANT OF ANY SUCH INFORMATION, SERVICE, OR PRODUCTS. DOOR TO DOOR ORGANICS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND AS TO THE AVAILABILITY, ACCURACY, OR CONTENT OF ANY INFORMATION, SERVICES, OR PRODUCTS OBTAINED THROUGH THE SITE OR DOOR TO DOOR ORGANICS. DOOR TO DOOR ORGANICS DOES NOT WARRANT THAT THE FUNCTIONS PROVIDED BY THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
NEITHER DOOR TO DOOR ORGANICS NOR ANY OF ITS DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, REPRESENTATIVES, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, OR LICENSORS (COLLECTIVELY, "DOOR TO DOOR ORGANICS PARTIES") SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; OR LOSS OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THE SITE, DOOR TO DOOR ORGANICS, OR THE INTERNET. DOOR TO DOOR ORGANICS' LIABILITY SHALL BE LIMITED TO PROVIDING YOU WITH AN ACCEPTABLE SUBSTITUTE FOR ANY PRODUCT THAT IS RETURNED. YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF DOOR TO DOOR ORGANICS AND TO TERMINATE THIS AGREEMENT. DOOR TO DOOR ORGANICS RESERVES THE RIGHT TO LIMIT YOUR ORDER OR THE QUANTITY OF A SPECIFIC PRODUCT YOU MAY ORDER. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES OR OF IMPLIED WARRANTIES, IN SUCH STATES AND JURISDICTIONS LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
The material in the Site is provided for lawful purposes only. Door to Door Organics controls and operates this Site from its headquarters in Pipersville, PA, USA, and makes no representation that these materials are appropriate or available for use in other locations. If you use the Site from other locations, you are responsible for compliance with applicable local laws.
Indemnification. You agree to defend, indemnify, and hold Door to Door Organics Parties harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorney's fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.
Amendments and Notices
Door to Door Organics may change this Service Agreement and give you notice of any change via email, making a post on our website, or a note in your box on day of delivery.
Miscellaneous
Termination. This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. Door to Door Organics may suspend or terminate this Agreement or remove or disable access to any portion of Door to Door Organics at any time for any reason with or without notice to you. You may terminate this Agreement and your Door to Door Organics Service at any time for any reason by delivering notice in the manner provided above, which termination will be effective the day notice is received or such later date specified in the notice. Door to Door Organics reserves the right to collect fees and charges incurred before you cancel your Door to Door Organics Service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.
This Agreement is your entire agreement with Door to Door Organics regarding the use of Door to Door Organics and the Door to Door Organics Site. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you, Door to Door Organics, and Door to Door Organics Parties. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. This Agreement shall be governed by the laws of the State of Pennsylvania without regard to its conflict of laws rules. You expressly agree that exclusive jurisdiction for any claim or dispute with Door to Door Organics or relating in any way to your use of Door to Door Organics or the Door to Door Organics Site resides in the federal and state courts of Pennsylvania and you further expressly consent and agree to personal jurisdiction by the state and federal courts sitting in Bucks County, State of Pennsylvania in connection with any such dispute, including any claim involving Door to Door Organics Parties. Any cause of action by you must be instituted within one year after the claim or cause of action has arisen, or be barred.
Third-Party Beneficiaries
The provisions of this Agreement are for the benefit of Door to Door Organics Parties, and each shall have the right to assert and enforce the provisions directly on their own behalf. This Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of this Agreement and your Door to Door Organics Service.
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